+61 1800 005 886 Zero Waiting Time 24*7 Customer Support. Passengers can cancel their Virgin Australia flight ticket for free within 24 hours of booking. Passengers with Flexi Fare ticket type can cancel their Virgin Australia flight ticket 2 hours before the departure of their flight.
Can I get money back from Virgin Australia?
You may be entitled to a refund and other remedies under the ACL if our services fail to meet the standards set by the Consumer Guarantees. If the breach of the Consumer Guarantees is a major failure or a minor failure that cannot be remedied, you are entitled to request a refund or other remedies under the ACL.
Does Virgin Australia have a 24-hour cancellation policy? Yes you can Call at +61 1800 005 886 Passengers can cancel their Virgin Australia flight ticket for free within 24 hours of booking. Passengers with Flexi Fare ticket type can cancel their Virgin Australia flight ticket 2 hours before the departure of their flight.
How often are Virgin flights cancelled? The second highest cancellation rate was from Skytrans at 5.4 per cent (data only collected from May 2023), followed by Virgin Australia Regional Airlines (5.2 per cent), Jetstar (5.1 per cent), Virgin Australia (4.2 per cent), Qantaslink (3.6 per cent), Qantas (3.4 per cent) and Rex Airlines (1.9 per cent).